CLIENT/TRAINEE INFORMATION

Welcome to Logisafe!

Please note the following information regarding your rights and responsibilities, and some administrative procedures.

Access, Welfare & Equity

Logisafe encourages fair and equitable access to all members of the community. If you have some form of disability please inform us at registration in order for appropriate measures to be taken to ensure fair and equitable access. We will endeavor to provide appropriate facilities, guidance, orientation, information and advice on welfare and counseling services. Trainees may access their records by submission of a written request, accompanied by appropriate identity verification.

Course Information

For information regarding the course you are considering, please ask administration staff to forward a course outline or profile. This will address the costs of the course and also the venues available in the immediate future. It will also address course content and desired outcomes, as well as identifying any prerequisites and evidence required.

Rights & Responsibilities of Trainees

As a Logisafe Client you are asked not to threaten, endanger or offend any other person. You are also asked not to victimize, harass or embarrass any other person.

You have the right:

  • To be free from any form of discrimination and /or harassment

  • To have your learning needs recognized and addressed by the training facilitator and be assisted to achieve the expected course outcome.

  • To be re-assessed if competency is not achieved first time . this may incur further cost.

  • To have your privacy and confidentiality respected.

  • To a prompt refund of course fees when applicable.

  • To access a fair and equitable system to assist with appeals, complaints and grievances.

Please speak to the training facilitator about any of the above issues, or direct correspondence to the manager.



Course fees and Refund Policy

  • All enrolments are considered tentative until payment has been received.

  • Course cancellations require reasonable notice (depending on resource requirements) for a refund otherwise alternative course dates may be offered.

  • Withdrawal from courses will be considered on an individual basis and appropriate refunds offered.

  • There will be no immediate refund for non-attendance, however trainees may rebook to another course depending on current enrolments. (10% administration fee may apply.)


Discipline

You are reminded that non-compliance with any Logisafe policies or training staff directives may result in disciplinary action being taken. This could include counselling or exclusion from your course.


Appeals & Complaints . Dispute Prevention / Resolution

Logisafe has procedures in place for dealing with appeals & complaints. If you wish to appeal an assessment outcome or have any grievance, you are encouraged to discuss and resolve these issues with the training facilitator or Logisafe management. If no solution can be agreed upon you are invited to initiate mediation.




Equal Opportunity

Logisafe is committed to ensuring that all Employees & Trainees have equal opportunity to develop skills, advance their careers and balance work and personal commitments. A discrimination free work environment is the aim and responsibility of all our staff.


Logisafe will ensure equal opportunity is not affected by any harassment or discrimination on the basis of:

  • Age

  • Religion

  • Gender

  • Physical or intellectual disability

  • Marital Status

  • Sexual preference

  • Race

  • Any other factor


Training

Logisafe will make every effort to ensure all opportunities are explored to assist you in your training.

  • Some courses may have pre-requisites such as prior learning or particular levels of education. These skills can be assessed prior to enrolment.

  • If you have a language or learning disability you may be able to bring an assistant or ask Logisafe to organize one. (An extra cost maybe incurred)

  • Trainees will be deemed competent or not yet competent at the completion of the course. If you are deemed not yet competent, you can arrange for reassessment with the trainer or contact the Logisafe office.

Please arrange an interview with the course coordinator to answer any questions you may have prior to attendance.


Recognition of Prior Learning

Must be requested at least two weeks prior to the course date.

Speak to the course coordinator if you think you may be eligible for RPL. You will be required to prove competency through documented evidence. Other AQTF qualifications and Statements of Attainment issued by other Registered Training Organizations will be recognized where appropriate. Some cost may be incurred.


Assessment Outcomes

Course participants are assessed as either competent or not yet competent. Confirmation of Training & Assessment results are issued on the day; any further certification or cards are forwarded to successful trainees within 21 days.

If you dispute the assessments outcome, you have the right of appeal for 30 days after course completion. Contact Logisafe administration staff for assistance with these procedures.



THIS INFORMATION IS EXRACTED FROM LOGISAFE.S OPERATIONS MANUAL.

More detailed policies & procedures are available on request.
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